![]() ![]() You can even integrate WeChat with your CRMs on respond.io to qualify leads, create deals or tickets and more while chatting with customers. If most of your customers are exclusively WeChat users, there’s no need for an omnichannel inbox.īut if you are an enterprise or SME or are juggling chats on several channels, connect your WeChat Official account to respond.io for an omnichannel inbox rich in advanced features and tools for every stage of the customer journey. If you are a small business that doesn't receive many daily inquiries or require advanced features, the WeChat Official Account inbox might be sufficient. Should You Use WeChat for Business?īusinesses operating in any of WeChat’s key markets should definitely consider using WeChat for sales and support. We’ve tested this out, but unfortunately, WeChat Official Accounts cannot be added to group chats. One way to deal with this would be to connect your CRM and group chat to a business messaging platform. WeChat Official Accounts cannot join groups Names of the company’s legal representatives (company directors’ names).Scope of business (description of business activities).Company registration number, office address and office phone number.Thankfully, we are here to guide you every step of the way.ġ. Businesses also need to provide documentation. Setting up a WeChat Official Account is free, but official account verification costs money. You’ll also find valuable info on how customers can find your WeChat Official Account and how you can message your customers with WeChat. ![]() For a start, we’ll guide you through the steps to get your WeChat Official Account verified. Now that you have a WeChat Official Account, here are some best practices to make the most of your account. In addition, you should understand how messaging works on WeChat business accounts to communicate with customers effectively and avoid getting banned. To use your account to the full extent, you’ll have to get it verified. More importantly, they’ll be canceled after 30 days. Unverified accounts don’t have access to advanced features like sending push notifications, creating Mini-Programs or using WeChat Pay. WeChat Official Account application - Verification required notification The WeChat Official Account Inbox also features an analytics dashboard, but there isn’t a way to filter analytics by agent or team. And while you can set up three types of WeChat auto reply, it lacks an advanced automation builder. In terms of contact management tools, tags are all this inbox offers. However, there are no tools to assign inbound conversations to agents, who must pick them manually as they come in. The WeChat Official Account inbox is free and supports up to 100 agents with customizable profiles. There are two ways you can message your customers on the channel: Through the WeChat Official Account inbox or a business messaging platform connected to the WeChat account via Messaging API. Types of WeChat Business Messaging Inboxes Now that you know which type of account is for you, we’ll help you choose a messaging inbox that fits your business needs. Lastly, businesses can create a WeChat Official Account overseas and it will be visible to mainland China users. What businesses can do with a WeChat Service Account ![]() However, WeChat is unlikely to lose its crown because its features power the interactions of everyday life. In 2012, WeChat had 50 million monthly active users that number has skyrocketed to 1.31 billion in 2022.Īround 79% of China's population uses WeChat and it hasn’t had any competitors until recently. Over the past few years, the app has seen tremendous growth in the number of global users. WeChat is the most popular chat app in China. Next, we’ll introduce you to WeChat’s popularity around the globe. Last but not least, the Me tab is where users have access to personal items like their settings, stickers and profile. ![]() The Discover tab holds a selection of entertainment and activity options like games or Mini Programs. Interestingly, the Contacts tab has rather advanced organizational features including folders and tags. Chats and Contacts are what you would expect, containing your conversations and friends on WeChat. ![]()
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